What do you learn about business during 35 hours travel to get home from a conference …

I’ve just spent a week in Mexico and have now arrived home after a marathon trip.

However, even this lengthy journey provided a host of business lessons.

Two airlines, three airports and three different lounge partners gave me an opportunity to compare service levels in situations where the interaction between them and me would take place over hours rather than minutes.

Not just a quick meeting or phone call or counter enquiry …

Over those longer timeframes, you get to see the pattern of behaviour that is REALLY on display.

I travelled with Virgin Australia and Delta and, whilst I’m not in any way affiliated with them, I have to say I was really impressed with the way they looked after me on the trip home.

Things like …

Consistently high care factor …

Being visible and available … 

Keeping the brand promise they make …

Pre-empting needs rather than waiting to be asked …

Cool and calm, no matter what is happening behind the scenes.

All things EVERY business should be striving for.

If your customers spent 35 continuous hours with you, would they rave about you and your brand?

#sales #virginaustralia #modelsmethod

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